Privacy Policy

In short: your privacy matters to us. We only collect what we need to quote and deliver waste collection services, keep the site secure and stop spam. We never sell your data, and we don’t use targeted advertising, marketing cookies, or cross-site tracking.

1. Introduction

GA’s Waste Solutions (“we,” “us,” or “our”) operates https://gawaste.com.au and provides hazardous waste collection, recycling and general waste management services throughout Wollongong, the Illawarra, Southern Sydney, Nowra, Campbelltown and surrounding areas. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or request a quote.

2. Information We Collect

We limit our data collection strictly to what is necessary to respond to quote requests, run our business, keep the site secure and prevent spam. We collect the following information:

a. Information Provided via Our Quote Form

When you request a free quote through our website, we collect:

• Full name
• Email address
• Phone number
• Details of the waste collection or disposal service you’re enquiring about

b. Technical Security, Diagnostic Logs and Anti-Spam

To maintain network security, ensure site integrity, and prevent form abuse or malicious attacks, we (and our security/firewall software) automatically process and log technical access data:

• IP Addresses: the network address of the device accessing our site, collected by our firewall, web server and form submission systems to filter malicious traffic, prevent spam and detect unauthorized activity.
• User-Agent Strings & Connection Details: information about your browser type, version, operating system and request timestamps, used for security diagnostics and bot detection.
• Spam-Prevention Field: our quote form includes a hidden field used only to detect automated bot submissions; it is never used to identify or profile a genuine visitor.

c. Privacy-Focused Web Analytics

We use a self-hosted, privacy-focused web analytics tool (provided by our website developer) to monitor traffic patterns and improve the site. It records aggregate, anonymised visit data such as pages viewed and general browser information. This tool does not use tracking cookies, does not build a profile of individual visitors, and does not share data with third-party ad networks. We do not use cross-site tracking pixels or commercial ad retargeting tags.

3. How We Use Your Information

We use the information we collect strictly to:

• Provide, operate and maintain our waste collection and disposal services.
• Respond to enquiries and prepare quotes for your project.
• Schedule and coordinate collections, and communicate with you about your booking.
• Identify, mitigate and block malicious traffic, form spam and security abuse.
• Comply with our legal, environmental and regulatory obligations.

4. Data Retention

We retain your personal information for as long as necessary to manage your enquiry or ongoing job, meet our record-keeping obligations under waste management and environmental regulations, resolve disputes, and enforce our policies. Technical security logs (IP addresses and user agents) are routinely cleared or archived once they are no longer required for abuse prevention. You may request the deletion of your personal data at any time.

5. Your Rights Under the Australian Privacy Act

Under Australian privacy laws, you hold clear rights regarding your personal information:

• Right to Access: request a copy of the personal information we hold about you.
• Right to Correction: request correction of inaccurate or out-of-date information.
• Right to Complain: lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
• Right to Information About Automated Decisions: receive clear information about automated decision-making processes and their impacts. (Note: our site uses automated logic exclusively for basic spam filtering on the quote form. We do not use automated algorithms to determine service eligibility or pricing.)

We will respond to all access, correction or deletion requests within 30 days. Please direct requests to the email address below.

6. Children’s Privacy

Our services are intended for property owners, businesses and organisations, and our website is intended for use by individuals aged 18 and over. We do not knowingly collect personal information from children, and we do not intentionally target our website or marketing at minors. If you believe a minor has provided us with personal information without appropriate consent, please contact us so we can securely delete the data from our systems.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. While we use secure transport protocols (SSL/TLS) for all form submissions, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the revised text on this page and updating the “Last Updated” date at the top.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: